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Journal of Digital Business and Management Studies
Journal of Digital Business and Management Studies
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Articles

The Hidden Managerial Costs of Digital Tool Proliferation: Workflow Duplication, Communication Noise, Employee Switching Costs, and Productivity Leakage
Luca Ferraro, Matteo Ricci & Giulia Moretti
Original Research | Open access | 18 September 2026 | Article: 101
A Taxonomy of Digital Revenue Models in Business Management: Subscription, Freemium, Marketplace, Pay-Per-Use, Licensing, and Data-Enabled Models
Ji-eun Choi, Hyejin Park, Min-seo Kang & Seung-ho Lee
Original Research | Open access | 18 September 2026 | Article: 102
Digital Customer Exit Management: A Conceptual Framework for Understanding Churn Signals, Switching Intentions, and Retention Interventions
Amal Al-Balushi & Saif Al-Hinai
Original Research | Open access | 18 September 2026 | Article: 103
Why Digital Growth Is Not the Same as Digital Transformation: A Management Viewpoint on Scaling Logic, Customer Acquisition, and Operational Strain
Ricardo Alves, Bruno Costa & Helena Martins
Original Research | Open access | 18 September 2026 | Article: 104
Digital Payment Dependence in Online Business Ecosystems: A Model of Transaction Control, Customer Friction, and Revenue Vulnerability
Olivia Bennett, Harry Collins, Amelia Price & Jack Foster
Original Research | Open access | 18 September 2026 | Article: 106
Responsible Digital Personalization in Business Management: Balancing Customer Relevance, Privacy Expectations, Service Quality, and Brand Trust
Mariana Lopes, Felipe Rocha & Beatriz Souza
Original Research | Open access | 18 September 2026 | Article: 107
Enterprise Data Reuse as a Digital Business Capability: A Theory of Repurposing Customer, Operational, and Transactional Data for Value Renewal
Victor Moreno, Daniela Ruiz & Andres Salazar
Original Research | Open access | 18 September 2026 | Article: 109
Digital Self-Service Business Systems: A Scoping Review of Customer Autonomy, Service Efficiency, and Managerial Control
Noah Williams, Liam Johnson, Grace Collins & Ethan Brooks
Review | Open access | 18 March 2026 | Article: 94
The Digital Channel Governance Framework for Managing Direct-to-Consumer, Marketplace, Social Commerce, and Partner Channels
Sofia Alvarez, Miguel Herrera, Lucia Vega, Pablo Torres & Carla Rios
Original Research | Open access | 18 March 2026 | Article: 97
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