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Journal of Digital Business and Management Studies
ISSN: 3149-9597
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Vol 6, Issue 1 (2026)

Digital Self-Service Business Systems: A Scoping Review of Customer Autonomy, Service Efficiency, and Managerial Control
Noah Williams, Liam Johnson, Grace Collins & Ethan Brooks
Review | Open access | 18 March 2026 | Article: 94
The Digital Channel Governance Framework for Managing Direct-to-Consumer, Marketplace, Social Commerce, and Partner Channels
Sofia Alvarez, Miguel Herrera, Lucia Vega, Pablo Torres & Carla Rios
Original Research | Open access | 18 March 2026 | Article: 97
The Digital Service Recovery Model: Explaining How Firms Restore Customer Confidence After Platform Failures, Data Errors, and Online Service Breakdowns
Priya Nambiar, Suresh Menon & Kavita Pillai
Original Research | Open access | 18 March 2026 | Article: 99
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