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Managing Digital Business Resilience through Strategic Agility, Workforce Adaptability, and Data-Driven Decision Infrastructure
Digital disruption has become a persistent condition of contemporary business rather than an exceptional event. Firms face cybersecurity risks, platform shifts, supply-chain volatility, workforce reconfiguration, data overload, and rapid changes in customer behaviour. These pressures require resilience capabilities that are explicitly suited to digital environments. Existing resilience research has clarified how organizations anticipate, absorb, recover from, and adapt to disruption. However, digital business resilience requires more than general robustness or crisis response. It depends on the capacity to use digital systems, strategic flexibility, and human adaptability as mutually reinforcing sources of continuity and renewal. This article develops an original Digital Business Resilience Framework. The framework integrates three pillars: strategic agility, workforce adaptability, and data-driven decision infrastructure. It argues that resilience emerges when these pillars interact as a coherent system rather than operating as separate managerial initiatives. The central contribution is to reposition digital business resilience as a triadic capability. Strategic agility enables rapid direction-setting, workforce adaptability enables human execution under uncertainty, and data-driven decision infrastructure enables timely sensemaking and coordinated action. Together, these elements help firms anticipate disruption, withstand shocks, recover operationally, and reconfigure for future competitiveness
Journal of Digital Business and Management Studies
Original Research | Open access | 18 September 2024 | Article: 71