imbaspub.com-2lmn-1791006912-t296425144 1791006912 Institute for Management, Business, and Accounting Studies info@imbaspub.com Institute for Management, Business, and Accounting Studies Journal of Digital Business and Management Studies J. Digit. Bus. Manag. Stud. 3149-9597 2026 6 1 Priya Nambiar Suresh Menon Kavita Pillai 2026 10.68159/t296425144 https://imbaspub.com/pub/journal/3/article/t296425144 Das M, Jebarajarkirthy C, Maseeh HI, Lim WM, Shah JS. Online service failure and recovery: An integrated meta-analytic perspective of attribution and justice theories. J Bus Res. 2026;202:115752. Ozuem W, Ranfagni S, Willis M, Rovai S, Howell K. Exploring customers' responses to online service failure and recovery strategies during Covid‐19 pandemic: An actor–network theory perspective. Psychol Mark. 2021;38(9):1440-59. Van Vaerenbergh Y, Varga D, De Keyser A, Orsingher C. The service recovery journey: conceptualization, integration, and directions for future research. 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