The Hidden Managerial Costs of Digital Tool Proliferation: Workflow Duplication, Communication Noise, Employee Switching Costs, and Productivity Leakage

imbaspub.com-HEfQ-1791946757-b847480073 1791946757 Institute for Management, Business, and Accounting Studies info@imbaspub.com Institute for Management, Business, and Accounting Studies Journal of Digital Business and Management Studies J. Digit. Bus. Manag. Stud. 3149-9597 2026 6 2 The Hidden Managerial Costs of Digital Tool Proliferation: Workflow Duplication, Communication Noise, Employee Switching Costs, and Productivity Leakage Luca Ferraro Matteo Ricci Giulia Moretti 2026 10.68159/b847480073 https://imbaspub.com/pub/journal/3/article/b847480073 Stich JF, Tarafdar M, Cooper CL, Stacey P. Workplace stress from actual and desired computer‐mediated communication use: A multi‐method study. New Technol Work Employ. 2017;32(1):84-100. Tarafdar M, Cooper CL, Stich JF. The technostress trifecta‐techno eustress, techno distress and design: Theoretical directions and an agenda for research. Inf Syst J. 2019;29(1):6-42. Puranik H, Koopman J, Vough HC. 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